Turn customer feedback into confident decisions.
Collect, translate, and analyse customer feedback across 30+ languages. Our AI turns every review into a clear, prioritised action — so your teams always know what to do next.
Everything you need to understand your customers
One AI-powered platform that turns raw customer opinions across every location into clear, prioritised insight.
Multi-language support
Customers respond in their native language — Hindi, Marathi, Tamil and 27 more. Our AI translates everything automatically for seamless processing.
AI-powered analysis
Advanced NLP models extract sentiment, topics and intent from every response — turning unstructured text into structured, actionable data.
Intelligent rating engine
Sentiment-based scoring assigns a consistent 1–5 rating to every response, categorising feedback for faster, more confident decisions.
Real-time analytics
Live dashboards surface customer sentiment the moment feedback arrives — no delays, no waiting for end-of-month batch reports.
Omnichannel collection
Deploy across malls, retail outlets, showrooms, kiosks and web — every touchpoint unified in one powerful dashboard.
Enterprise security
End-to-end encryption, strict access controls and secure cloud infrastructure keep your customer data protected at every layer.
Built for real-world customer touchpoints
From bustling malls to boutique showrooms, Feedback System adapts to every environment your customers walk into.
Loved by teams who listen to their customers
See what your customers really think
Join businesses already using Feedback System to make smarter decisions, faster. Start with a free 14-day trial — no credit card required.
Built for modern retail & commerce
A comprehensive feedback management platform that eliminates guesswork and puts real customer intelligence at your fingertips.
Platform overview
Feedback System is an AI platform that transforms how businesses collect and understand customer feedback. Whether you operate malls, retail outlets or company showrooms, it gives you a single, unified view of customer satisfaction across every touchpoint.
Our AI removes language barriers and automates the entire feedback pipeline — from collection to analysis to action — so you can make data-driven decisions faster than ever before.
Key platform capabilities
Multi-language processing
Customers submit feedback in their preferred language; our AI translates and processes everything automatically — with no manual effort.
Intelligent rating engine
Advanced algorithms assign sentiment-based ratings automatically, categorising feedback for faster, more consistent evaluation.
Easy integration
Simple API integration with your existing POS systems, kiosks, CRMs and mobile devices. Deploy in days, not months.
Advanced analytics
Comprehensive reports with satisfaction trends, recurring pain points and improvement opportunities — all clearly visualised.
Real-time monitoring
Live dashboards and instant alerts let your team respond to issues the moment they appear — not days later.
Enterprise security
End-to-end encryption and ISO-grade cloud infrastructure protect your customer data at every layer of the platform.
Ideal for
Purpose-built for businesses managing customer experience at scale.
Mall management
Collect feedback from multiple tenant stores and manage visitor satisfaction across your entire mall ecosystem from one dashboard.
Retail chains
Centralised feedback across every outlet, with location-specific insights that reveal your top performers and problem areas.
Company showrooms
Direct feedback on product experience, staff interaction and showroom ambiance to continuously improve conversions.
Why partner with us
Built on state-of-the-art machine learning and NLP frameworks trusted by enterprise organisations worldwide.
Dedicated implementation and success teams guide you from onboarding through optimisation — we're invested in your results.
From a single outlet to enterprise-wide deployment across hundreds of locations, the platform grows with your business.
Our clients consistently report 25–40% improvements in customer satisfaction scores within the first 90 days.
Complete solutions for every need
From collection to analysis to action, we handle the entire feedback lifecycle — so you can focus on what matters most.
Core services
Feedback collection
Omnichannel collection through surveys, kiosks, mobile apps and the web. Supports text, voice and written feedback from any device.
Language translation
Automatic translation from 15+ Indian and international languages to English using advanced NLP that preserves original meaning.
AI processing
Deep analysis including sentiment scoring, topic extraction, emotion detection and urgency classification on every response.
Sentiment rating
Automatic scoring on a 1–5 scale or custom metrics based on feedback content — consistent, unbiased and real-time.
Analytics & reporting
Comprehensive dashboards, custom reports and trend analysis — delivered in real-time to the teams that need them.
Action management
Built-in workflow tools to assign, track and resolve issues raised through feedback — closing the loop with your customers.
Implementation & support
Onboarding & training
Our team sets up your collection points, configures AI rules and trains staff across every location. Customers use their own devices — tablet, kiosk or mobile — while we handle all setup and onboarding at no extra cost.
Custom configuration
We tailor the platform to match your business processes, terminology, brand and unique feedback requirements.
Integration services
Seamless API connections to POS systems, CRM platforms, email, SMS, WhatsApp and the rest of your stack.
Ongoing optimisation
Continuous tuning based on your evolving feedback patterns and business goals, so your ROI keeps improving over time.
Pricing plans
Transparent, scalable pricing for every stage of growth. Every plan includes a 14-day free trial.
- Dedicated feedback app included
- Up to 10,000 feedbacks/month
- Basic analytics dashboard
- 20+ languages supported
- Email support
- Standard reports
- Feedback app + tenant-wise dashboards
- Up to 1,00,000 feedbacks/month
- Advanced AI analytics
- All 30+ languages
- Phone + email support
- Custom reports & API access
- Action management workflow
- Feedback app + white-label dashboards
- Unlimited feedbacks
- White-label options
- Dedicated account manager
- Custom integrations
- On-premise deployment
- SLA guarantee
Let's talk about your goals
Have questions or ready to start? Our team is here to help you find the right solution for your business.
Contact information
Reach out through any channel and we'll get back to you within 24 hours — usually much faster.
Send us a message
Privacy Policy
How we collect, use, and protect your personal information.
1. Information we collect
We collect information you provide directly, including name, email and company details when you contact us or sign up. We also automatically collect usage data, IP addresses and device information through standard web technologies.
2. How we use information
- To provide and improve our services
- To communicate about your account and our platform
- To analyse usage and enhance product features
- To comply with legal obligations
3. Data security
We implement industry-standard security measures including encryption in transit and at rest, regular security audits and strict access controls to protect your data.
4. Contact
For privacy inquiries: support@feedbacksystem.in
Terms of Service
The rules and guidelines governing use of our platform.
1. Acceptance of terms
By using Feedback System, you agree to these Terms of Service. If you do not agree, please do not use our services.
2. Use of service
You agree to use the platform only for lawful purposes. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.
3. Intellectual property
All platform content, features and technology remain the exclusive property of Feedback System. You retain ownership of all feedback data collected through your account.
4. Contact
For terms inquiries: support@feedbacksystem.in
Compliance
Our commitment to data protection and regulatory compliance.
1. Your rights
- Right of access: request your personal data within 30 days
- Right to rectification: correct inaccurate data
- Right to erasure: request deletion of your data
- Right to data portability: receive your data in a machine-readable format
- Right to object: object to processing for marketing purposes
2. Data protection officer
Contact our DPO: support@feedbacksystem.in